The Newsletter Studio
Frequently Asked Questions
Here’s some useful answers to questions we’ve been asked previously – from the design process and turnaround times to prices, branding and delivery, hopefully we’ve covered it all.
Try the FAQ Quick Finder to speedily find answers…
How Does it All Work?
We appreciate that ordering your bespoke printed newsletters online may seem a little daunting and we know you will want to get it right. We aim to make placing an order for your tailored newsletters as stress-free as possible and pride ourselves on our simple ordering process. We’ve put together a detailed 5 step process from enquiry through to delivery – and hopefully the information within our Process section will provide all the information you need.
How Do I Place an Order?
As everything we create is completely and uniquely tailored to you, we don’t have an online shop where you simply select a pre-existing design and add a quantity to your cart and complete the checkout. Our entirely bespoke newsletter design and production service means that the process is slightly different to other online designers or printers. Please see our Ordering and Production Process for our detailed 5 step process which details all the steps involved. However, the first step is to complete our Project Enquiry Questionnaire and we’ll take it from there.
Are There Minimum Order Quantities?
No there aren’t – you can order as many as you want of whatever you need. Naturally the more you order the lower the unit price will be but broadly speaking, you can order in any quantity without penalty.
How Long Does it All Take?
Again, please see our Ordering and Production Process for our detailed 5 step process which details all the steps involved and estimates of the length of time each element takes.
Can I Have Whatever I Want?
This is an easy one. That’s all we do – you can only have what exactly what you want. We don’t offer pre-designed artwork templates where you simply change somebody else’s details to yours. Everything we create is completely tailored to meet your precise requirements. To reiterate, we don’t have collections to choose from or templates you simply edit. Our clients demand unique newsletters and as printed newsletter experts, we start from scratch, listen carefully to your objectives and then deliver eye-catching newsletters that help spread your message and meet your individual objectives. In a nutshell, you really can have whatever you want. Unlike the vast majority of other online printers or template designers, we’re not tied to any set design, style or approach. That’s the Newsletter Studio difference.
Can You Match Our Brand Colours?
Yes, of course – it’s no problem at all and in fact, we recommend it. Most clients have a colour scheme in place already and would normally use this as the basis of your design. We are able to take colours from more or less anywhere and regularly take colours from fabric samples or other printed materials for example. You can direct us to colours online too if that’s easier. Simply let us know and we’ll ensure that everything matches perfectly.
Learn more about our colour scheme creation service.
What About Fonts?
When using fonts within your design, we take your direction – be that for a formal, serif font or a playful relaxed handwritten typeface, whatever you want you can have! If you have a type family that you use within your brand guidelines, that’s no problem either or if you would like something new and have a specific idea in mind, please let us know and we’ll make sure to incorporate it into your tailored printed newsletters.
Learn more about our typography / fonts service.
Can newsletters be printed in another language?
Yes, of course and we are happy to do this. We have some clients who have created twin or multiple versions of their newsletters to incorporate a foreign language. There are however, a couple of caveats – namely the text to be used within your newsletter artwork should be supplied in full and should be checked and approved by you before submission. And secondly, we are unable to accept any responsibility for spelling, grammatical or etiquette errors made in the text supplied once it has been approved. We strongly suggest having a third-party double check and approve your text before submitting and once we supply your proofs prior to printing.
Can I Supply My Own Artwork?
Absolutely – we regularly do this for clients who wish to supply their own artwork and this poses us no problems at all. We do however request that even if you regularly supply files for print, please take a moment to check and closely adhere to our Artwork Submission Guidelines to ensure your finished job prints the way you intend it to.
How does proofing work?
Before sending your finished artwork into production we ask you to carefully approve all of your artwork files individually. It is important that there are no mistakes, typos or omissions. You’ll need to check all spellings, dates, times, details, names, addresses etc. Many clients find that having at least one other person check things over helps to spot anything that may be incorrect.
Once you have given us your final approval, unfortunately we cannot be held responsible for any errors or spelling mistakes spotted after this point. We do not send anything to print until we have your approval which must be in writing – normally by email. Full instructions are provided when we send your artwork to you for your approval.
I've approved my order, can I make a change?
Should you need to make a change to your order after you have approved your artwork, please contact us as soon as you possibly can. If your order has not yet gone into production, we are able to halt it and make the changes you need however, please note that we are pretty efficient and once you have approved your artwork, most orders head into production more or less straight away. If your order has completed the printing stage, we will not be able to change, cancel, refund or accept a return on the order. We will of course be more than willing to help rectify the issue and can assist with the reproduction of the order as required.
WHAT TYPE OF PRINTING DO YOU OFFER?
The type of printing and finishing we provide will depend upon the quantities, budget and finishes required within each individual project. We find that most printed newsletter campaigns are best suited to either luxury digital print or litho. We offer a wide range of printing techniques and are proud to use cutting edge printing and production techniques – and for anything we don’t carry out in house, we have enviable links with expert production partners.
WHAT ABOUT SPECIAL FINISHES?
Absolutely! Please let us know what you’re looking for when you complete our Project Enquiry Questionnaire and we’ll be more than happy to include this in your personalised proposal – such finishes can include lamination or spot UV varnish for example.
I’VE SEEN SOMETHING I LIKE, CAN YOU MATCH IT?
We love seeing what others have done and we all draw inspiration from the world around us and as a result, we are more than happy to take input from our clients. So if there’s something you’ve seen that you like, we’ll take a look and will tell you if it’s possible with your project and what’s involved. This may be the material, the way it folds, the printing technique or a special finish. Whatever it is – just let us know!
We’ve not been stumped by a request yet and with our enviable production capabilities we’re pretty confident that if somebody else has done it before, we can too! Feel free to complete our Project Enquiry Questionnaire and let us know what you’re looking to achieve.
WHAT OTHER SERVICES DO YOU OFFER?
We offer a range of complementary services in addition to our most popular newsletter design and print specialisms. These include (but are not limited to) newsletter naming, colour scheme generation, copywriting / editing, image sourcing, database management, addressing, mailing and fulfilment, PDF creation etc.
For comprehensive details, please view our Services information.
Can You Help WIth SOmething Else?
In a nutshell… Yes! As a highly experienced team, we are regularly asked to help clients with additional support for other projects – please just ask and we’ll do whatever we can to help.
HOW MUCH WILL IT COST?
We prefer to be totally up front from the outset and are completely clear about fees and costs. In order to maintain the quality of work and service levels for which we are renowned, our expert newsletter design services generally range from around £250-£1,500. Then printing adds anything from £100 upwards depending on quantities, sizes, finishes etc.
As a guide, we find that most clients invest between £750 and £3,000 depending on their individual requirements. The more that we do for you and the more items you require or the more complex the project the higher the costs will be. For more details please view our pricing guide.
CAN YOU WORK TO MY SET BUDGET?
Following on from the point above, whilst we don’t have a set price list, we do know what our services cost and what is going to be involved with each client. As such it can be a little tricky to work to a set budget, especially when requirements often change and additional items may be required. Having said that, we are more than happy to discuss individual requirements and to work out the best way to approach your project based upon your budget – remembering the more that we do for you and the more items you require or the more complex the finishes required the higher the costs will be. Feel free to complete our Project Enquiry Questionnaire and let us know what you’re looking to achieve and your budget and we’ll happily let you know if it’s achievable.
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept payment by credit and debit cards, PayPal, BACS or cheque and in some circumstances, cash too.
CAN WE PAY ON INVOICE / BACS?
Many of our corporate clients pay by BACS and therefore send us their payment directly into our account. This poses us no problem at all. We will send full payment details along with your invoice. Please contact us should you need any further information.
CAN SOMEBODY ELSE PAY FOR OUR NEWSLETTERS?
On occasion we are asked to send the final fee notification (or invoice in less fancy speak!) to another individual or organisation such as a parent company or benefactor for example and this poses us no problem at all. Please just let us know when completing your paperwork and we’ll ensure your request is carried out accordingly.
WHAT HAPPENS IF I NEED TO CANCEL MY ORDER?
If the worst should happen and you need to cancel your order then we will do whatever we can to help. In line with our terms of business as all products we supply are custom made to your precise requirements, should preliminary work have been carried out whether experimentally or otherwise at your request as part of your order, at the time at which you cancel your order, this work shall be charged as applicable and will be deducted from any refund that may be made to you.
In simple terms – if we’ve started work on your project then we will charge you for this work. Once your order has been completed – either in production or by way of delivery of finished items, unless there is an error on our part, we are unable to refund your order.
DO YOU OFFER SAMPLE PACKS?
As the requirements of each client is unique, we do not have set sample packs – you won’t be having what somebody else has had so we don’t really send you their work. However, depending on your requirements, once we have your project underway, we are more than happy to share examples of paper stocks, print finishes and materials etc. to ensure that we meet your needs. Rather than sending you copies of something we’ve done for somebody else, we find the most successful methodology is to work closely with you to choose printing techniques, finishes, materials and quantities that are actually based on your requirements.
CAN I SEE WHAT YOU’VE DONE FOR OTHER CLIENTS?
Our Case Studies gallery shows a selection of examples of recently completed projects to give you a feel for what we have done for other clients. These portfolios detail previous projects including the client brief, our approach, the finished artwork and the results achieved.
Although not all our completed projects appear online (as many of our clients request privacy, it isn’t always possible to share our work publicly) if there is something you’re interested in seeing, please contact us and we’ll be happy to help.
WHAT IS THE DELIVERY PROCESS?
Please view our comprehensive delivery information for full details.
CAN YOU SHIP TO AN ALTERNATIVE ADDRESS?
All our orders are sent via insured courier delivery and as such, a signature is required upon receipt. We ensure that your order is with you as soon as possible and if it easier for you and / or to make sure somebody is available to sign for your items, you are more than welcome to provide a different address – this could be an alternative work location address or even a friend or relative who is willing to receive it on your behalf. Please let us know at your earliest opportunity and we will request the shipping details and a contact name and number for your recipient once your order is ready to be dispatched.
WHICH COURIERS DO YOU USE?
CAN YOU SHIP DIRECTLY TO AN EVENT VENUE?
Yes absolutely, providing your venue has approved this, it’s no problem to us. We will request the shipping details and a contact name and number for your recipient once your order is ready to be dispatched.
DO YOU SHIP INTERNATIONALLY?
We can and we do regularly ship to locations around the world. Please note that there are some restrictions and international orders attract a further period of delivery time and delivery estimates will be provided in such circumstances. Some locations may attract a delivery surcharge. Please let us know your requirements and we’ll be happy to help. Please note that we are unable to ship to PO Boxes, British Forces Post Offices (BFPO) and certain geographic locations where our delivery partners do not currently ship to. If you are in such a location, please contact us and we will do whatever we can to help.
Can You Act as a 'Invisible Partner'?
Yes, we regularly support either other design agencies or directly with clients. As highly experienced printed newsletter experts, we often work with high-profile companies. We are professional, reliable and – most importantly – discreet. We are happy to meet stringent privacy requirements – including confidentiality and non-disclosure agreements for example. Please feel free to get in touch and we’ll be happy to discuss your requirements.
Do you have to showcase my work?
We’re proud of the work we do and love to show off – but we only ever share completed projects with the agreement of our clients so if you don’t want to share your printed newsletter project – be that on our website, with other clients or via social media, please let us know and we’ll obviously respect your wishes.
Can You Work With Our Existing Designer / Agency / Printers?
Absolutely. We regularly work as key partners to other design and printing professionals and we’re relied upon as experts in our area of specialism. We are happy to receive artwork created by your designated designers if there is something specific or existing that you would like to include within your finished project.
You can be assured that we provide consistently high quality standards of work and whether you have a designer already who does some work for you, or you always use the same printer for example, we’re experts at working alongside such professionals.
DO YOU HAVE A STORE ON A HIGH STREET SOMEWHERE?
No, we are an online creative business and so we do not have a public studio or a glamorous showroom. However, we are willing to meet with our clients when the need arises. Please contact us for more details.
We enjoy a delightful rural setting in the stunning Ribble Valley in Lancashire, from where we serve clients mainly within the UK but also Europe and the rest of the world.
I STILL HAVE A QUESTION – CAN YOU HELP?
Absolutely, please feel free to get in touch and we’ll do our best to help you. We haven’t had a question we can’t answer… yet!
THREE REASONS TO CHOOSE
The Newsletter Studio
Here’s why we’re the number one choice for professionally designed and printed newsletters:
With over twenty years’ experience designing eye-catching newsletters, we really know what we’re doing. This ensures you get exactly what you want, it’s unique and it’s created by experts.
STATE OF THE ART
We use cutting edge printing and production techniques. Working closely with our carefully selected partners, you can be assured of the highest quality results, every time.
We are on hand at every stage of the process to provide dedicated and personal support as and when required. We are proudly committed to ensuring complete client delight.